dontstarvetogether

At the start of all new services, and only for your first new service with us, we offer a 72 hour money back guarantee.

Any desired refund must be requested by opening a billing ticket and must be reviewed and approved by a member of our billing team and/or management.

Not all subscription renewal fees are eligible for refund of payment. Renewal payments may be redirected and used as credit to another service upon customer request.

Any other refund request submitted to the Billing department after the 72-hour period will be examined on a case-by-case basis. We do not refund issues or complications for which we are not at fault (example: early access game bugs and/or game patches or updates that break certain aspects of the game)

We don't have a Service Level Agreement in place, but we try to compensate for downtime of more than 8 consecutive hours if our systems are confirmed to be faulty.

We do not compensate for downtime related to DDoS attacks. Compensation may be given in the form of an account credit or an extension of the subscription billing period. Unfortunately, PayPal subscriptions cannot receive billing extensions because the PayPal subscription system does not allow billing dates to be changed.

We reserve the right to refuse any refund request that we deem unworthy or illegitimate.